Frequently Asked Questions
1. When Does Arkitip ship orders?
Arkitip is a very small operation and therefore, we do not ship every day. We try to ship as often as possible but we only guarantee that we ship one day a week. That day is Wednesday. This means that if you place an order on Wednesday, it is possible that we will not ship it until the following Wednesday (Tuesday purchasers rejoice!). Our customers understand that we are small, and want to support us and we hope that you will too. Please make sure to note if an item is pre-sale (meaning it is not in stock) and also the estimated time of arrival and estimated ship date (ETA and ESD). Often times we do not make our ETA because of factors we cannot control. That is why it is only an "estimate". For all international customers, please be at your shipping address to receive your package, if you are not there and receive a note about attempted delivery, please take that note immediately to the Postal Service to get your package. If the package is returned to us, we have to charge you for a second shipping. For International customers who ship USPS Priority Mail International: There is no way to track these packages and they frequently get stuck in customs. We like to offer this type of shipping because it is the least expensive but you have to know you are taking a risk in slower delivery when choosing this option. If you must have a package by a certain date, please put that in the notes field on your order and we will do our best to accommodate you or refund your money if we can't. In general, please be assured that your order will ship as soon as we can get it done, and feel free to email (customerservice at arkitip dot com) Customer Service or call 1-213 928 2621 anytime.
2. What other methods of payment are available to Arkitip customers?
In addition to credit card payment, Arkitip also offers customers the ability to pay by check sent through the mail. To do this, you need to print out your order from the website and mail it to us at the address listed. To do this, click on "print" at the bottom of the shopping cart after selecting items to purchase. Enter all information required and then follow the prompts. When you get to the final page, print two copies and enclose one with your check. We will not ship your order until we receive your check or money order and it has cleared at our bank. All funds must be sent in US dollars otherwise the check will be returned and the order cancelled. Your order number is at the top of the page, please reference this when asking any question about your order.
3. How do I renew my subscription?
Arkitip no longer offers subscriptions because we are going to be switching to a new subscription reservation system. This system is still being developed but we hope to have it up and running by 1 December 2012. We have lost too much money on subscriptions due to the size and weight of each issue and we can no longer afford to do this. If you have a current subscription, we will fulfill it until it expires and when it is complete you will receive an offer to become a member of the subscription reservation system. This new system ensures that magazines ship on time and you never miss an issue.
4. How do I change my address on my subscription?
Email (customerservice at arkitip dot com) Customer Service with your order # and or subscription # and give us your new address. If you do not have the numbers handy, they are always sent along with your subscription on a packing slip in the window envelope on the outside of the mailer. This packing slip also gives you the status of your subscription by listing how many issues have been delivered to you and how many are left to be sent in your subscription.
5. What is the Arkitip return policy?
Any merchandise that arrives damaged may be returned for a 100% refund. If this occurs, please call +1 213 928 2621 or email us at (customerservice at arkitip dot com) Customer Service. We will process the refund as soon as we receive the returned merchandise. If the damage was our fault or the shipper's fault, we will arrange for a pickup via UPS so you do not have to pay for the return shipping. If it is an international order, we will reimburse you for the shipping so please save a receipt and send it to us for a full refund of the order plus any shipping costs you incur.
6. How do I cancel my order?
If you place an order and then decide that you would like to cancel it, you can do so within 2 days (48 Hours). If you cancel the order in the same day that you place it, there is no restocking or credit card fee. You must contact us by phone at +1 213 928 2621 by close of business 17:00 Pacific Time the same day you placed the order to avoid any fees. If you would like to cancel your order and you miss the same day cancellation deadline, you may do so up to 2 days (48 Hours) after you place the order, but you may incur a credit card processing and restocking fee. Credit card processing fees can be anywhere between 2.5 to 4 percent (depending on the credit card) of the total charge for the order. Restocking fees are 2 percent.
7. How do I estimate shipping?
After adding all desired items to the shopping cart, click on the "Check Out" button to proceed to the Billing/Shipping Information page. Click the "See Rates" button and enter all applicable information. Click the "See Rates" button again to see available shipping options and pricing.
8. How do I submit my artwork to Arkitip?
Arkitip's submission policy for artists favors materials that are submitted electronically. Email (submit at arkitip dot com) us for the submittal policy.